Cooper Tire & Rubber Company is the fourth-largest tire manufacturer in the U.S. and the 11th-largest tire manufacturer in the world, according to the manufacturer’s website. If and when the company becomes aware that a line of its tires has a defect, it will issue a recall and remedy the problem, free of charge for consumers.
How to Determine if Your Tire is Under Recall
The best way to find out if your tire is under recall is to call the manufacturer directly. You can call your local Cooper Tire retailer and have them look up your particular type of tire in their computer system to determine if it’s under recall, or you can contact Cooper’s Consumer Relations Department at 800-854-6288.
Another way you can determine if there have been consumer complaints about your tires, if they are under recall or if the National Highway Traffic Safety Administration (NHTSA) is investigating your tires for safety reasons, is to perform a search on the NHTSA’s database.
To check the status of your tires, go the NHTSA’s site, safercar.gov, and click on “Search for Recalls.” You then can enter your tires’ brand name and the tire line they belong to bring up a list of all the relative reports for your tires.
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Where to Report Tire Defects
It’s important for vehicle owners to notify the government when their tires are defective. Reporting defects will help ensure that only safe products are kept on the market and that consumers don’t continue driving around on defective and dangerous tires.
“When there are problems with tires, you can rely on NHTSA to keep you informed. But we also need your help by letting us know when you believe there might be safety issues with your tires,” the NHTSA explains.
You can report defective tires on safercar.gov. You can use the Vehicle Complaint Form on the site to submit your report, a process that only takes about eight to 10 minutes.
Before you begin the form, you’ll want to have the following info handy:
- the tire brand;
- the tire line;
- the tire size (e.g., P275/75R16 89H); and
- the DOT Number for your tire (TIN) (you’ll find the TIN on the sidewall of your tire).
Also, you’ll want to contact the manufacturer to report the issue so they can note it and determine what type of remedy might be available for you.
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What to Do if Your Tire Has Been Recalled
Cooper Tire encourages vehicle owners to contact its Consumer Relations Department if their tire has been recalled. “If the tire retailer inspection verifies that you have a tire or tires that are part of a recall, it/they will be replaced with new tire(s) and will be mounted and balanced at no charge,” the manufacturer explains.
If the manufacturer fails to replace your recalled tires within a reasonable amount of time or attempts to charge you for it, you can submit a complaint to the NHTSA by calling the Vehicle Safety Hotline at 855-529-0269, or make a report to the Secretary of Transportation by sending a letter to: National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590.
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